Privacy Policy

How we collect, use, and protect your information

This Privacy Policy explains how Qonscious Health, Inc. (“Qonscious Health,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, use our mobile application, participate in our health and wellness programs, or engage with our services. By accessing our website, downloading our app, or using our services, you consent to the practices described in this policy.

Because our platform collects health-related information, we take your privacy with particular seriousness. Please read this policy carefully.

1. Information We Collect

We collect several categories of information depending on how you interact with our services:

A. Information You Provide Directly

Personal Identifiers: Name, email address, phone number, billing address, and account credentials.
Payment Information: Credit card and billing details, processed securely through third-party payment providers. We do not store full payment card numbers.
Health and Wellness Data: Health goals, lifestyle habits, nutrition information, exercise activity, emotional and behavioral assessment responses, and progress data you choose to share through the app or our coaching programs.
Assessment Responses: Responses to the QBOS battery assessments across the six domains: Cognitive Clarity, Motivation Drive, Emotional Balance, Stress Resilience, Metabolic Rhythm, and Energy Systems.
Communications: Emails, in-app messages, coaching session notes, and feedback you provide.
Employer-Sponsored Enrollment: If your employer has enrolled you in Qonscious Health as part of a benefits program, we may receive your name, email, and enrollment status from your employer or benefits administrator.

B. Information Collected Automatically

Usage Data: How you interact with the website and app, including pages viewed, features used, session duration, and navigation patterns.
Device Information: IP address, device type, operating system, browser type, and unique device identifiers.
Location Data: General location information derived from IP address, or precise GPS location if you grant permission.
Crash and Performance Data: Technical data used to identify and resolve app errors and performance issues.

C. Health Data from Device Integrations

With your explicit consent, our mobile app may access health and fitness data from your device through Google Health Connect or Apple HealthKit. The specific data types we request are limited to:

Sleep Session data
Body Temperature
Heart Rate
Resting Heart Rate

This data is used solely to support your personalized wellness experience within the Qonscious Health platform. We do not sell or share this data with third parties for advertising purposes. You can revoke this access at any time through your device settings.

D. Research Participation Data

If you participate in a Qonscious Health clinical study or research program (including our partnership with TCOYD and affiliated institutions), additional data may be collected as described in the informed consent document provided at the time of enrollment. Research participation is always voluntary.

2. How We Use Your Information

We use the information we collect for the following purposes:

To deliver, personalize, and improve our coaching, wellness platform, and mobile app services.
To calculate and display your QBOS scores and generate personalized health insights.
To power QBOS Coach, our AI-based coaching companion, which uses your behavioral and health data to provide Socratic, goal-oriented guidance.
To process payments, manage subscriptions, and administer your account.
To communicate with you about your account, program progress, and service updates.
To send promotional communications and program recommendations (you may opt out at any time).
To conduct research and improve our platform, assessments, and methodology.
To comply with legal obligations and protect our rights and the rights of others.
To fulfill employer-sponsored program administration obligations where applicable.

3. Sharing of Your Information

We do not sell your personal information or your health data. We may share information in the following limited circumstances:

Service Providers: Third-party vendors who assist us with payment processing, cloud hosting, email delivery, push notifications, analytics, crash reporting, and app functionality. These vendors are bound by contractual data protection obligations.
Employer Sponsors: If your access to Qonscious Health is provided through your employer, we may share aggregate, de-identified program participation and outcomes data with your employer to support program administration. We will not share your individual health data with your employer without your explicit consent.
Research Partners: Where you have provided informed consent for research participation, de-identified or consented data may be shared with our academic and clinical research partners, including institutional review board-approved studies.
App Store Providers: Apple App Store and Google Play Store, as required for app distribution and Health Connect integration.
Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.
Legal Compliance: When required by law, regulation, court order, or to protect the rights, safety, or property of Qonscious Health, our users, or the public.

4. Health Data and Sensitive Information

Qonscious Health collects health-related information as described above. While Qonscious Health is not currently a Covered Entity under HIPAA, we treat all health and wellness data with the same care and sensitivity we would apply to protected health information. Specifically:

We do not sell health data.
We do not use health data for advertising or marketing profiling.
We do not share individual health data with employers without explicit consent.
Health data collected through device integrations is used exclusively to support your in-app experience.
AI-generated coaching insights from QBOS Coach are for informational and motivational purposes only and do not constitute medical advice.

5. Your Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions required by law.
Right to Correct: You may request correction of inaccurate personal information we maintain about you.
Right to Opt Out of Sale or Sharing: We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of sensitive personal information (including health data) to purposes necessary to provide our services.
Right to Non-Discrimination: We will not deny services, charge different prices, or provide a different level of service based on your exercise of these privacy rights.
Right to Data Portability: You may request a copy of your personal information in a portable format.

To exercise any of these rights, please contact us at privacy@qonscioushealth.com. Include “California Privacy Request” in your subject line. We will respond within 45 days as required by law.

6. Data Security

We implement industry-standard security measures to protect your personal and health information, including:

Encryption of data in transit using TLS/SSL technology.
Encryption of sensitive data at rest.
Access controls limiting employee access to personal data on a need-to-know basis.
Regular security assessments and monitoring.

No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies on our website and app to enhance user experience and understand usage patterns. These include:

Essential Cookies: Required for core website and app functionality.
Analytics Tools: Services such as Google Analytics to understand usage and improve our platform.
Crash Reporting: Tools to identify and resolve technical issues.

You can manage cookie preferences through your browser settings. For mobile apps, tracking preferences can be adjusted through your device settings. Note that disabling certain cookies may affect the functionality of our services.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. Health data collected through device integrations is retained only as long as needed to support your active program experience. You may request deletion of your data at any time, subject to legal retention requirements.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a person under 18 without verifiable parental consent, we will take steps to delete that information promptly. If you believe a minor has provided us personal information, please contact us at privacy@qonscioushealth.com.

10. Third-Party Links and Integrations

Our website and app may contain links to third-party websites or integrate with third-party services (including wearable device platforms, payment processors, and employee benefits portals). We are not responsible for the privacy practices of these third parties and encourage you to review their policies. Our privacy policy applies only to information collected by Qonscious Health.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email notification to your registered address, an in-app notification, or a prominent notice on our website, with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy regularly.

12. Contact Us

For questions, concerns, or to exercise your privacy rights:

Email : privacy@qonscioushealth.com

Phone : 904-613-1475

Address : Qonscious Health, Inc., La Jolla, California

CA Requests : Include “California Privacy Request” in your subject line.